News
Lock the app, don't sign out
31 October 2026. Surveyors are no longer locked out when they have no signal. The app keeps you signed in for your organisation's offline allowance, and you lock and unlock it with a PIN.
What's new
- Lock instead of signing out. Tap the account icon, then Lock. Enter your PIN to carry on, with or without signal.
- A PIN you can use with gloves. 6 digits by default, with a big keypad. Face ID or a fingerprint is an extra on phones.
- Stay signed in. Your sign-in lasts the offline allowance, 14 days by default, and renews each time the app reaches the server.
- Forgot your PIN? Tap Forgot PIN?, read the 10-digit number to your administrator, and type the 8-digit code they read back. It works with no signal.
- Signing out offline. Type SIGN OUT to confirm.
- Laptops too. The web app has the same PIN and lock.
Where to look
Administrators set the offline allowance, the shortest PIN and the idle lock time, and make unlock codes, under Settings → PIN Unlock Codes on Inspector, and under Settings → Account on HAMI Voice Lite.